Lee's Summit Family Dentistry in Lee's Summit, Missouri

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• A Google User

  Posted Jun, 10 2019

  Will not return or recommend -
  We checked in and the wait was okay. We did have to watch her and a couple of staff visit with a flirty male vendor or salesperson. Afzali was very business like and serious. But the staff was smiling and friendly.
  This visit was for my son's annual. We had to leave a WONDERFUL Dentist due to a change in insurance. My son is 9 1/2 years old, has Asperger's, ADHD and many sensory issues. He just needs a little patience each time you take the cleaning equipment out of his mouth so that he can suction and rinse. The gal doing the cleaning's name was Lisa S. She was great!!! Very patient and understanding. She is who we spoke to when i set up the appointment and was prepared. I was quite impressed with how well she worked with him.
  Then it was time for the Dentist to come in. She came in with a mask on, did NOT introduce herself, and started to inspect my son's mouth. Just as I was starting to ask her how to pronounce her name, the front desk gal came and asked her a question. She paused with her fingers and instrument IN MY SON'S MOUTH and replied to the question. I couldn't believe it! I thought my son was going to climb out of the chair! I finally asked her how to say her name and without looking up she said it. I couldn't understand her with the mask on! I have nerve damage in my right ear and usually read lips. Then she rattled off a couple things to Lisa, said something to me, and before I could tell her I couldn't understand her because I don't hear out of my right ear... she left the room! Lisa was starting to explain what all Afzali had said to me, and I was asking questions and she was offering advise and suggestions with further explanation, when Afzali popped just her head around the corner and said I could make an appointment up front. Then told Lisa her 2:30 was in the waiting room. By 2:40 I was on with Aetna explaining why we needed an immediate transfer of services. Aetna was more than helpful and understanding!

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